aokbet Privacy Policy

01 — Introduction & Scope

This Privacy Policy ("Policy") is issued by aokbet ("aokbet," "we," "us," or "our") and applies to all personal data collected through the aokbet website at https://aokbet.app, the aokbet mobile application, and any related services, features, or communications (collectively, the "Platform").

aokbet is committed to protecting the privacy and personal data of all users, including Filipino players across Manila, Cebu, Davao, Quezon City, Makati, and throughout the Philippines. This Policy is drafted in compliance with the Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, as enforced by the National Privacy Commission (NPC) of the Philippines.

By registering an account on aokbet or otherwise using the Platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, please do not use the aokbet Platform.

This Policy applies to all registered players, visitors to the aokbet website, and any other individuals whose personal data aokbet processes in connection with the operation of the Platform. It does not apply to third-party websites or services that may be linked from the Platform.

02 — Data We Collect

aokbet collects personal data in the following categories, depending on how you interact with the Platform:

2.1 Registration & Identity Data

• Full legal name as it appears on your government-issued ID
• Date of birth (used to verify the 21+ age requirement)
• Email address and mobile phone number
• Residential address in the Philippines
• Government-issued ID number (e.g., PhilSys ID, passport, driver's license) — collected during KYC verification
• Selfie or facial photograph for identity verification purposes

2.2 Financial & Transaction Data

• GCash mobile number or PayMaya account details
• Bank account details for BPI, BDO, or Metrobank transfers (account name and number only; full account credentials are never stored)
• Deposit and withdrawal history, including amounts, timestamps, and payment method used
• Bonus and promotional credit history

2.3 Gaming & Activity Data

• Game session logs, including games played, bet amounts, win/loss outcomes, and session duration
• Responsible gaming tool usage (deposit limits set, self-exclusion requests, session time limits)
• Customer support interactions, including chat transcripts and email correspondence

2.4 Technical & Device Data

• IP address and approximate geolocation (country and region level)
• Device type, operating system, and browser version
• Cookies and similar tracking technologies (see Section 6)
• Login timestamps and session identifiers

03 — How We Use Your Data

aokbet uses the personal data we collect for the following purposes:

• Account Management: To create, maintain, and secure your aokbet account, including verifying your identity and age (21+ requirement) during registration and at subsequent verification checkpoints.
• Payment Processing: To process deposits and withdrawals via GCash, PayMaya, BPI, BDO, and Metrobank, and to maintain accurate transaction records in Philippine Peso.
• Game Operation: To deliver the games and services you use on the aokbet Platform, including slots, live casino, crash, bingo, ludo quick, and sports betting.
• Regulatory Compliance: To comply with applicable Philippine laws and regulations, including PAGCOR licensing requirements, the Anti-Money Laundering Act (AMLA), and the Data Privacy Act of 2012.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent activity, unauthorized account access, money laundering, and other illegal conduct on the Platform.
• Responsible Gaming: To monitor gaming activity for signs of problem gambling and to administer responsible gaming tools including deposit limits, session controls, and self-exclusion.
• Customer Support: To respond to your inquiries, resolve disputes, and provide assistance through our 24/7 support team.
• Platform Improvement: To analyze usage patterns and technical performance data to improve the aokbet Platform, fix bugs, and develop new features.
• Marketing Communications: To send you promotional offers, bonus notifications, and platform updates — but only where you have provided consent to receive such communications. You may opt out at any time.

aokbet does not use your personal data for automated decision-making that produces legal or similarly significant effects without human review, except where required by law or where you have provided explicit consent.

04 — Legal Basis for Processing

Under the Data Privacy Act of 2012 (RA 10173), aokbet processes your personal data on the following legal bases:

• Contractual Necessity: Processing required to perform the contract between you and aokbet — i.e., to operate your account, process payments, and deliver gaming services.
• Legal Obligation: Processing required to comply with Philippine law, including PAGCOR regulations, AMLA reporting obligations, and NPC data protection requirements.
• Legitimate Interests: Processing necessary for aokbet's legitimate business interests, including fraud prevention, platform security, and responsible gaming monitoring, where these interests are not overridden by your privacy rights.
• Consent: Processing based on your freely given, specific, informed, and unambiguous consent — primarily for marketing communications and optional analytics. You may withdraw consent at any time without affecting the lawfulness of prior processing.

05 — Data Sharing & Disclosure

aokbet does not sell your personal data. We share your data only in the following limited circumstances:

• Payment Processors: We share necessary financial data with GCash, PayMaya, BPI, BDO, and Metrobank to process your deposits and withdrawals. These providers are bound by their own privacy policies and applicable Philippine financial regulations.
• Identity Verification Providers: We use licensed KYC (Know Your Customer) service providers to verify your identity and age. These providers process your identity documents and biometric data solely for verification purposes and are contractually prohibited from using your data for any other purpose.
• Regulatory Authorities: We may disclose your data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), or other Philippine government authorities where required by law, court order, or regulatory directive.
• Technology Service Providers: We use third-party cloud hosting, analytics, and security providers to operate the aokbet Platform. These providers act as data processors under our instruction and are bound by data processing agreements that prohibit unauthorized use of your data.
• Business Transfers: In the event of a merger, acquisition, or sale of aokbet's business assets, your personal data may be transferred to the acquiring entity, subject to the same privacy protections described in this Policy. We will notify you of any such transfer.

All third parties with whom aokbet shares personal data are required to implement appropriate technical and organizational security measures and to process your data only for the purposes specified by aokbet.

06 — Cookies & Tracking Technologies

aokbet uses cookies and similar tracking technologies to operate and improve the Platform. The following types of cookies are used:

• Essential Cookies: Required for the Platform to function. These include session cookies that keep you logged in and security cookies that protect against cross-site request forgery. These cannot be disabled without impairing Platform functionality.
• Performance Cookies: Used to collect anonymized data about how players use the Platform, including which pages are visited most frequently and where errors occur. This data helps us improve Platform performance and user experience.
• Functional Cookies: Used to remember your preferences, such as your preferred language, display settings, and responsible gaming tool configurations.
• Marketing Cookies: Used to deliver relevant promotional content and to measure the effectiveness of our marketing campaigns. These are only set with your consent.

You can manage your cookie preferences through your browser settings. Note that disabling essential cookies will affect your ability to use the aokbet Platform. For more information on managing cookies in the Philippines, refer to the NPC's guidance on online privacy.

07 — Data Retention

aokbet retains your personal data for the following periods:

• Active Account Data: Retained for the duration of your account's active status plus a minimum of five (5) years after account closure, as required by PAGCOR licensing conditions and AMLA record-keeping obligations.
• Transaction Records: Financial transaction records are retained for a minimum of five (5) years from the date of the transaction, in compliance with Philippine anti-money laundering regulations.
• KYC Documents: Identity verification documents are retained for five (5) years after account closure or the last transaction, whichever is later.
• Support Communications: Customer support records are retained for three (3) years from the date of the interaction.
• Marketing Data: Data used for marketing purposes is retained until you withdraw consent or for a maximum of two (2) years from your last interaction with aokbet marketing communications, whichever comes first.
• Technical Logs: Server and security logs are retained for ninety (90) days, after which they are automatically deleted unless required for an ongoing investigation.

Upon expiry of the applicable retention period, aokbet will securely delete or anonymize your personal data in a manner that prevents reconstruction or identification. Where data is anonymized rather than deleted, the resulting data no longer constitutes personal data and is not subject to this Policy.

08 — Your Privacy Rights

Under the Data Privacy Act of 2012 (RA 10173), you have the following rights with respect to your personal data held by aokbet:

• Right to Be Informed: You have the right to be informed of how your personal data is collected, used, and shared. This Policy fulfills that obligation.
• Right of Access: You may request a copy of the personal data aokbet holds about you, including information on how it is being processed. Requests will be fulfilled within fifteen (15) business days.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request correction. You may update basic account information directly through your aokbet account settings.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to aokbet's legal retention obligations under PAGCOR and AMLA regulations.
• Right to Data Portability: You may request a copy of your personal data in a structured, commonly used, machine-readable format for transfer to another service provider.
• Right to Object: You may object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests, subject to aokbet's overriding legal obligations.
• Right to Lodge a Complaint: If you believe aokbet has violated your privacy rights, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.

To exercise any of these rights, please contact our Data Protection Officer at the email address provided in Section 10. We will respond to all verified requests within fifteen (15) business days. We may need to verify your identity before processing your request to protect against unauthorized access to your data.

09 — Security Measures

aokbet implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction:

• Transport Layer Security: All data transmitted between your device and aokbet servers is encrypted using TLS 1.3, the current industry standard for secure web communications.
• Data Encryption at Rest: Sensitive personal data stored on aokbet servers — including identity documents, payment details, and account credentials — is encrypted using AES-256 encryption.
• Access Controls: Access to personal data within aokbet is restricted on a strict need-to-know basis. All staff with access to personal data undergo background checks and regular privacy training.
• Two-Factor Authentication: aokbet offers two-factor authentication (2FA) for all player accounts and requires it for all internal staff accounts with access to personal data.
• Regular Security Audits: aokbet conducts regular penetration testing and security audits of its Platform infrastructure, conducted by independent third-party security firms.
• Incident Response: aokbet maintains a documented data breach response plan. In the event of a breach affecting your personal data, we will notify you and the NPC within 72 hours of becoming aware of the incident.

While aokbet takes all reasonable steps to protect your personal data, no online platform can guarantee absolute security. You are responsible for maintaining the security of your own account credentials. If you suspect unauthorized access to your aokbet account, contact our support team immediately.

10 — Contact & Amendments

aokbet has appointed a Data Protection Officer (DPO) responsible for overseeing compliance with this Policy and with the Data Privacy Act of 2012. If you have any questions, concerns, or requests relating to your personal data or this Policy, please contact our DPO:

aokbet reserves the right to amend this Privacy Policy at any time to reflect changes in our data practices, applicable Philippine law, or regulatory requirements. When material changes are made, we will update the "Last Updated" date at the top of this page and notify registered players via email or in-platform notification at least seven (7) days before the changes take effect.

Your continued use of the aokbet Platform after the effective date of any amendment constitutes your acceptance of the revised Policy. We encourage you to review this Policy periodically to stay informed about how aokbet protects your personal data.

This Privacy Policy was last reviewed and updated in May 2026. Previous versions are available upon request by contacting our Data Protection Officer.